Automotive Service Advisor - After Sales

Overview

Your mission will be to ensure an exceptional customer experience by providing expert guidance, transparent communication, and efficient service coordination. The role aims to build trust and long-term relationships with our customers by addressing their automotive needs promptly and professionally. The Service Advisor will understand customer concerns, schedule appointments, provide accurate cost estimates, and maintain customer satisfaction throughout the service process.

• Customer Interaction:
  Serve as the primary point of contact for customers, addressing concerns and providing detailed explanations of services and costs. Maintain clear and proactive communication throughout the service process.
• Service Coordination:
  Schedule and manage service appointments, ensuring efficient workflow and timely vehicle repairs. Coordinate with service technicians to ensure accurate diagnostics and repair work.
• Sales and Upselling:
  Promote and explain additional services, products, and maintenance plans. Identify opportunities to upsell services based on vehicle condition and customer needs.
• Documentation and Records:
  Prepare detailed service orders, including labor, parts, and other charges. Maintain accurate records of customer interactions, service recommendations, and completed work. Ensure all documentation is completed accurately and promptly.
• Customer Satisfaction:
  Handle customer complaints and resolve issues promptly. Follow up with customers post-service to ensure satisfaction and address any concerns. Foster long-term customer relationships and encourage repeat business.

• 1 year of experience as a service advisor in a reputable, multi-brand automotive organization within the GCC. (Freshers on visit visa may apply)
• Excellent communication and interpersonal skills;
  Arabic speakers are preferable.
• Strong automotive knowledge background, including automotive systems and repair procedures.
• Ability to explain complex technical information in an understandable manner.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and software used in automotive service management.
• Ability to work in a fast-paced and dynamic environment.
• High school diploma or equivalent; additional certification in automotive technology or customer service is a plus.
• Valid driver s license

• Health insurance
• Life insurance
• Preferential price for retail cars upon completion of probation period
• 26 working days of holidays

If you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission-driven team, KAVAK is the ideal place for you!