Parts Advisor | Al-Futtaim Motors | Toyota
Parts Advisor | Al-Futtaim Motors | Toyota
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Job Requisition : 175049
Overview of the RoleWe are excited to announce an opportunity for a Parts Advisor to join our Toyota team in Dubai – Al Badia. This role is crucial in representing our brand and parts division to customers, ensuring an engaging and seamless customer journey in both retail counter and workshop operations. Your efforts will directly contribute to parts supply, revenue achievement, and customer retention.
Responsibilities- Drive revenue by upselling, controlling discounts, and promoting accessories to meet monthly targets.
- Build long‑term relationships by consulting on customer needs and parts requirements, following the recommended maintenance schedule.
- Work closely with Job Controllers and Service Advisors to update customers on parts status, availability, quotations, and ensure timely vehicle progress updates.
- Adhere to all Standard Operating Procedures, Company policies, and Distributor Programs to maintain a consistent customer experience.
- Manage sale orders and reservations to optimize stock levels, revenue, and mitigate financial risks.
- Capture customer details accurately in SAP for effective data management.
- Proven experience in spare parts sales within the automotive industry.
- Strong sales and customer service skills.
- Familiarity with parts catalogues.
- Proficiency in systems, preferably SAP.
- Good general level of Technical Education, Diploma, Bachelor's, or Automotive Engineering Degree.
- Minimum of 2–3 years’ experience in spare parts operations, preferably at an automotive parts sales counter.
- Familiarity with safety standards for people, machines, and materials.
- Proficiency in English for effective communication with supervisors and customers.
- Working knowledge of MS Office and SAP.
- Proficiency with Electronic Parts Catalogue (EPC).
- Strong product and process knowledge.
Seniority Level: Not Applicable
Employment Type:
Full‑time
Job Function:
Management and Manufacturing;
Industries:
Retail
Referrals increase your chances of interviewing at Al-Futtaim Automotive by 2x.
You’ll be part of a passionate team at Toyota, collaborating with Service Advisors, Parts Supervisors, and more, to deliver exceptional customer experiences.
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