Service Manager - Automotive

Join to apply for the Service Manager - Automotive role at ALBA CORP. This role offers a competitive base pay range determined by your skills and experience; discuss with your recruiter to learn more.

• Competitive Salary: 10,000 – 15,000 AED
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Supportive team culture and modern facilities

• Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution.
• Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling.
• Maintain strong relationships with customers to build loyalty and repeat business.

• Manage day‑to‑day service operations, from routine maintenance to major repairs.
• Coordinate with mechanics, inspectors, and service advisors to ensure timely and high‑quality work.
• Monitor turnaround times and ensure efficient scheduling of service bays.
• Ensure parts availability and liaise with suppliers when required.

• Lead, train, and mentor the service and aftercare team to maintain high standards.
• Set and implement service policies, SOPs, and complaint‑handling procedures.
• Drive improvements in customer satisfaction and operational performance.

• Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores.
• Prepare reports on service performance, recurring issues, and improvement strategies.
• Recommend and implement initiatives to enhance the aftersales experience.

• Minimum 5 years of experience in service management within the automotive industry, preferably in the UAE.
• Strong understanding of used car aftersales, complaints handling, and workshop management.
• Proven leadership and people management skills.
• Excellent communication, negotiation, and conflict‑resolution abilities.
• Proficiency in CRM systems and workshop management tools.
• Fluency in English;
  Arabic is an advantage.

• Full‑time, on‑site position (UAE‑based)

✔ Take charge of the full aftersales cycle, from servicing to complaints.

✔ Join a dealership focused on quality, trust, and long‑term customer relationships.

✔ Lead a motivated service team where your decisions drive customer satisfaction.

✔ Build a career with a stable, growth‑oriented automotive group.

Mid‑Senior level

Full‑time

Sales and Business Development