Administrative Operations Assistant

We are looking for a highly organised and detail-oriented Citizenship & Administrative Coordinator to join our team in Dubai. This role is central to the smooth processing of global citizenship program files and the day-to-day administrative operations of our office. The right candidate will be dependable, process-driven, and comfortable handling sensitive documentation in a fast-paced environment.

• Manage and process global citizenship program files end-to-end
• Review, organise, and track documentation including passports, IDs, and application forms
• Maintain accurate case records and monitor submission timelines
• Follow up with clients to collect missing or incomplete documents
• Ensure compliance with program requirements and internal quality standards

• Handle DEWA processing and related utility administration
• Liaise with Shiny for licensing documentation and regulatory approvals
• Manage government-related paperwork and coordinate submissions
• Maintain organised physical and digital filing systems
• Provide general office coordination and administrative support

Support senior team members with document preparation and compliance tracking

• 1-2 years of experience in citizenship, immigration, or documentation-heavy administrative roles
• Proven ability to handle sensitive and confidential documentation with discretion
• Highly detail-oriented with a structured, process-driven working style
• Strong organisational and time management skills
• Reliable and committed to a full-time, office-based schedule
• Good written and verbal communication skills in English;
  Arabic is an advantage