Service Coordinator | Al-Futtaim Automotive | Trading Enterprises

Service Coordinator | Al-Futtaim Automotive | Trading Enterprises

Al-Futtaim |

Al-Futtaim | Posted Feb 25, 2026

Full-time

Dubai

Negotiable

Unknown

Job Requisition : 176423

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail and healthcare—Al‑Futtaim Group employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, and partners with over 200 of the world’s most admired and innovative brands.

Al‑Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity, Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are looking for a detail‑oriented and proactive Service Coordinator to support our Aftersales operations across the UAE. In this role, you will ensure timely and accurate costing of repair orders, proper allocation of labour and parts, processing of Local Purchase Orders (LPOs), and efficient coordination of administrative tasks within the service centre. You will play a key part in maintaining financial accuracy, workflow efficiency, and exceptional customer service delivery.

• Review repair orders, split labour and parts into appropriate jobs, and raise proforma invoices.
• Ensure accurate charging to customers, applying discounts in coordination with the Aftersales Manager.
• Maintain complete warranty documentation including photos, test results, diagnostic reports and approvals.
• Raise and track Local Purchase Orders (LPOs) for sublets and bought‑out items, including GR and invoice verification.
• Process purchase requisitions through ARIBA and follow up on open POs.
• Control WIP by ensuring timely closing of service orders and monitoring unreleased jobs.
• Support administrative tasks such as attendance recording, stationery coordination and proper filing of service records.
• Compile incentive and overtime summaries for payroll processing.

• 1–3 years of accounting, cost clerk or warranty administration–related experience, preferably within the automotive industry.
• Graduate or Diploma in any discipline.
• Strong understanding of basic technical concepts and automotive service processes.
• Solid accounting knowledge with the ability to interpret and validate costing details.

You will be part of the Aftersales team and work closely with the Aftersales Manager, Service Advisors, Warranty teams, Parts Department and Finance. The environment is collaborative, fast‑paced and customer‑focused, with a shared goal of delivering operational excellence and high service standards across all our service centres.

• Strong sense of responsibility, honesty and teamwork.
• Cultural sensitivity and the ability to perform effectively in a diverse work environment.
• Computer proficiency and experience working with systems such as ARIBA.
• Excellent attention to detail and ability to meet tight deadlines.
• Strong coordination, communication and organisational skills.
• Ability to work under pressure, maintain accuracy and support cross‑functional teams.

We’re here to provide excellent service but a little help from you can ensure a five‑star candidate experience from start to finish.

Before you click “apply”:
Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well‑crafted and personalised CV to further boost your visibility.

We are not only considering the requisite compatibility of skills and behaviours but also how candidates align with our values of Respect, Integrity, Collaboration and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you…