Operations Compliance Manager

The Role in One Sentence

You own operations, compliance, PRO, visas, finance ops, health insurance, vendors, systems, IT, and office controls so the brokerage can focus on sales.

If it expires, breaks, slips, or creates noise. It’s yours.

This role reports directly to the MD and/or Head of Brokerage.

There is no senior admin layer above you.

You are the operational authority outside of brokerage sales administration.

• Own all DED, RERA, Ejari, and licensing matters end-to-end
• Maintain a live compliance and renewal calendar
• Liaise with all government authorities
• Flag risks early. Fix problems before escalation is needed

Missed deadlines are unacceptable.

• Full ownership of visa lifecycle for all staff and agents:
• applications
• renewals
• Emirates
• medicals
• Maintain clean, audit‑ready employee records at all times
• Coordinate external PROs and government portals
• Onboard new staff in coordination with Talent Acquisition

There is no such thing as “last‑minute” in this role.

• Track expenses, petty cash, and recurring payments
• Coordinate monthly close with external accountant
• Issue invoices and receipts where required
• Maintain a clean cash and expense tracker

Financial errors are a failure.

• Manage health insurance onboarding, renewals, and changes
• Coordinate with insurance brokers and providers
• Maintain accurate insurance records per employee
• Support claims administration where required

No gaps in coverage. Ever.

• Own day‑to‑day coordination with:
• PROs
• Accountants
• IT providers
• Insurance brokers
• Office vendors and suppliers
• Track contracts, renewals, invoices, and service delivery
• Escalate underperformance early

Vendors work for the company. You manage them.

• Own onboarding and offboarding checklists:
• email
• CRM
• system access
• Maintain clean access rights and permissions
• Coordinate IT issues with vendors

No ghost users. No shared logins. No shortcuts.

• First point of contact for visitors, partners, and service providers
• Enforce professional standards and order

The office reflects the brand. You own that.

• No visa or insurance panic
• No operational noise reaching leadership

If leadership focuses on growth instead of admin. You are winning.

Apply only if:

• You have 5+ years Dubai real estate operations experience
• You’ve personally handled compliance, visas, payroll, vendors, and systems
• You are comfortable owning outcomes without supervision
• You execute without reminders

Do not apply if:

• You want a narrow admin scope
• You need flexibility around deadlines
• You confuse activity with results

• 0 expired visas or insurance policies
• Monthly operations report delivered on time
• No unresolved operational issues beyond 48 hours

• Visa and medical insurance included
• Performance‑based bonus after probation

We pay for reliability and ownership.

• Weekly written operations report
• Access granted in stages
• No confirmation without proof of execution

This is not an admin job.

This is the operational backbone of the business.