Chief Analyst - Services

Strategy:

• Support implementation of departmental initiatives by tracking assigned tasks and preparing summary reports for section leadership.
• Help align section activities with departmental plans and objectives.

• Follow up on correspondence, approvals, and documentation related to employee services and protocol activities.
• Provide travel services for new employees joining from outside the country, including booking travel tickets, hotels, and transportation according to Authority policies.
• Manage all employee and eligible family transactions such as residency renewals, transfers, cancellations, and coordinate arrangements for the transfer of deceased employees’ bodies with relevant authorities.
• Support official missions by arranging travel tickets, visas, hotel bookings, and coordinating logistics to ensure smooth mission execution.
• Provide travel and visa support for guests and visitors attending Authority events in Dubai.
• Manage health insurance affairs for employees, coordinating with insurance providers to ensure quality service delivery.
• Document and follow up on work injury cases in coordination with insurance and contracts departments, following Authority procedures.
• Manage employee care facilities, including health club, happiness center, clinic, pharmacy, physiotherapy center, nursery, and mother and child corner, ensuring quality services.
• Provide special offers, discounts, and benefit cards to employees for use at participating entities.
• Issue work permits for employees, contractors, external partners, trainees, and temporary entry permits for outsourcing staff in coordination with relevant departments.
• Manage the Authority’s library and digital library, ensuring effective information services that meet employee needs.
• Provide logistical and clerical support for missions, delegations, and employee services as required.
• Maintain accurate records, reports, and files in approved formats, ensuring compliance with policies and procedures.
• Ensure compliance with approved policies and procedures while carrying out duties.

• Identify recurring issues in assigned tasks and escalate them with recommendations to the section head.
• Support programs and activities for employees in coordination with Human Resources and Development Department to create a positive and motivating work environment.
• Coordinate maintenance requirements for employee care facilities with concerned departments to ensure their sustainability and effectiveness.
• Collect and analyse data on employee care facilities to identify improvement opportunities and enhance service quality.

• Bachelor's degree/ Master’s degree in business administration, public administration, or office management with 3+ years in case of master’s degree (5+ years in case of bachelor’s degree)
• Positive, energetic attitude and ability to inspire others
• Commitment to community service and customer responsiveness
• Strong execution skills with attention to excellence
• Creative and innovative mindset
• Proficiency in systems and application management
• Skilled in administrative communication and task coordination
• Experience in facilities management and operations