Office Coordinator

Office Coordinator is responsible for managing reception operations, providing comprehensive administrative assistance, supporting customer service activities, and coordinating cross-functional office and maintenance requirements. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Welcome and assist visitors professionally; manage calls and correspondence.
• Maintain visitor logs, prepare gate passes, and enforce security procedures.
• Keep the reception and common areas clean, organized, and presentable.

• Provide general administrative and clerical support across departments.
• Maintain filing systems, prepare Daily Operations Reports (DOR), and support meeting scheduling.
• Manage inventory of office and pantry supplies.
• Prepare internal memos and circulate announcements when needed.

• Follow up with the Finance Department on pending payments.
• Maintain proper invoice records, especially for monthly processing and 30-day term files.

• Coordinate repairs and maintenance with external vendors.
• Ensure smooth functioning of office equipment (printers, phones, AC, etc.).
• Oversee cleanliness and overall upkeep of office premises.

• Arrange refreshments and meeting requirements.
• Support the onboarding process (medical scheduling, attendance/face access setup, IDs, uniforms).

• Handle daily customer support functions and assist in performance reporting.
• Work with external partners to understand and document workflows and SLAs.
• Maintain and update SOPs and process documentation for AV/customer support operations.
• Assist with ad hoc customer support projects, tasks, and cross-functional coordination.

• 3+ years of experience in customer support, service operations, or coordination roles.
• Excellent communication skills in English;
  Arabic is an asset.
• Pleasant, presentable, proactive, and adaptable.
• Strong organizational, problem-solving, and stakeholder-management skills.
• Proficient in Microsoft Office, especially Excel (Pivot Tables).
• Customer-oriented, approachable, and able to handle sensitive matters with professionalism.
• Ability to thrive in a fast-paced, tech-driven environment.