Patient Administrator

Responsibilities

• Ensure the reception desk is always manned, greet patients, usher and guide them according to clinical pathways, and respond to their needs promptly.
• Communication:
  Provide accurate verbal and written information, answer queries about services, and handle telephone inquiries professionally and politely within five rings, adhering to established protocols.
• Patient Safety and Feedback:
  Ensure patient and visitor safety by following emergency protocols and encourage feedback through satisfaction surveys.
• Payment Management:
  Collect payments accurately at the cash desk and double-check doubtful transactions.
• Administrative Support:
  Assist the Administrator Manager with smooth administrative operations, maintain the availability of medical notes, and organize documents effectively.
• Confidentiality and Compliance:
  Uphold privacy, dignity, and confidentiality in all interactions, ensuring compliance with data protection legislation and internal policies.
• Quality and Audit Participation:
  Engage in quality audits and comply with HCA requirements to enhance service delivery.

• A graduate degree is preferred; experience in a medical environment is advantageous.
• Strong written and verbal communication skills, with exceptional customer care and face-to-face interaction abilities.
• Capability to work flexibly under pressure, collaborating effectively with team members and external contacts.

Overall, the Patient Administrator plays a crucial role in fostering a positive patient experience and maintaining efficient operational procedures within the organization.

If you are a dedicated professional committed to quality and efficiency, we encourage you to apply.

The submission deadline is Monday, 19-May-2025. Only selected candidates will be contacted.