Patient Relation Executive

Job Summary

Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

• Greet patients, answer phone within 3 rings and answer enquiries accurately.
• Check answerphone messages / missed calls and return calls.
• Call all patients to confirm appointments / If no response sends SMS/Email.
• Send SMS confirmations for appointments and birthday alerts.
• Answer and manage incoming calls.
• Respond accurately and comply to requests for information.
• Confirm upcoming appointments and recalls according to office protocol.
• Monitor all doctors' appointment diary to ensure their patients have the correct booking and their preferences are being met whenever possible.
• Call all waiting list appointments when availability is there to accommodate all patients.
• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled; for patients coming late check with Doctor and advise patients.

• Greet patients, answer phone within 3 rings and answer enquiries accurately.
• Check answerphone messages / missed calls and return calls.
• Call all patients to confirm appointments / If no response sends SMS/Email.
• Send SMS confirmations for appointments and birthday alerts.
• Answer and manage incoming calls.
• Respond accurately and comply to requests for information.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to office protocol.
• Monitor all doctors' appointment diary to ensure their patients have the correct booking, and their preferences are being met whenever possible.
• Call all waiting list appointments when availability is there to accommodate all patients.

• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled; for patients coming late check with Doctor and advise patients.

• Patient Care Calls for all patients with exception of ortho, routine exam & cleaning – report any problems to appropriate dentist or practice manager.
• Enter all relevant patient information into data system.
• Collect and receive payments from patients at time of treatment, recording correctly, tally cash / credit cards report and hand over to person in charge.
• Complete and send Daily Income Report to all relevant managers.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.

Maintain and manage patient records in compliance with privacy and security regulations.

• Arrange patient charts for next day appointments.
• Fill in cancellations and no-shows.
• Organize referrals to other branches and any specialists.
• Dispatch lab work appropriately.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Ensuring the reception and your working area is kept clean at all times.
• Perform other related duties as required.

Communication skills, information collection and management, planning and organizing, accuracy, customer service skills, team work, initiative, adaptability, confidentiality.

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of dental insurance.