Assistant Housing Manager

Job Description

We are seeking a proactive, organized, and service‑driven Assistant Housing Manager to support the smooth operation of our employee accommodation facilities and assist with People & Culture (P&C) functions within the hotel. The ideal candidate will ensure a safe, clean, and welcoming living environment for all employees while contributing to employee engagement, welfare initiatives, and administrative support for the P&C team.

This role requires excellent communication skills, strong attention to detail, and the ability to manage a multicultural workforce.

• Oversee the daily operations of the employee housing office, ensuring efficient workflows and timely resolution of issues.
• Maintain accurate records related to housing occupancy, maintenance, inspections, and employee movements.
• Manage the full inventory of furniture, appliances, and equipment, ensuring items are well‑maintained and replaced when necessary.

• Manage and streamline the check‑in process for new employees.
• Ensure each new arrival receives a warm welcome, Welcome Pack, Housing Guide, transportation timetable, local area map, and a tour of communal facilities.
• Coordinate room assignments and ensure accommodations are prepared prior to arrival.

• Conduct daily rounds and regular audits of all housing facilities to ensure cleanliness, safety, and compliance with UAE regulations.
• Liaise with maintenance teams, contractors, cleaners, and security personnel to ensure timely resolution of issues.
• Monitor fire & life safety systems and ensure corrective actions are taken promptly.

• Work closely with the contracted cleaning company to ensure high housekeeping standards in both public and private areas.
• Review and maintain housekeeping logs, maintenance records, and vendor performance reports.
• Communicate expectations clearly to vendors and follow up on service quality.

• Assist in planning and managing housing services such as mail distribution, telephone services, grocery delivery, gym, pool, and laundry facilities.
• Address and resolve employee concerns or complaints professionally, ensuring expectations are managed and issues are documented.
• Support community‑building initiatives and promote a positive living environment.

• Assist the P&C team with employee onboarding activities, including documentation, orientation coordination, and welfare support.
• Support employee engagement initiatives, events, and communication activities within the hotel.
• Help maintain accurate employee records related to housing, welfare, and movement.
• Provide administrative support to the P&C department as required, ensuring confidentiality and professionalism.
• Collaborate with P&C on disciplinary documentation related to housing issues and ensure proper filing and follow‑up.

• Ensure all housing operations comply with UAE labour laws, municipality regulations, and company policies.
• Document and report counselling or disciplinary actions related to housing issues, coordinating with People & Culture for proper filing.
• Prepare regular reports on occupancy, maintenance, inspections, and incident logs.

• Bachelor’s degree or diploma in Hospitality Management, Property Management, Business Administration, or a related field.
• Minimum 2–3 years of experience in employee housing, facilities management, property management, or a similar role, ideally within the hospitality sector.

• Strong understanding of housing operations, maintenance coordination, housekeeping standards, and fire & life safety regulations.
• Proficiency in Microsoft Office and housing/property management systems.
• Ability to manage inventories, budgets, and vendor relationships.

• Excellent communication and interpersonal skills, with the ability to work effectively with a multicultural workforce.
• Strong organizational, leadership, and problem‑solving abilities.
• High level of professionalism, confidentiality, and integrity.
• Ability to work independently, manage multiple priorities, and respond effectively in urgent situations.

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world