Operations Coordinator - Registration-In-Charge

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JOB DESCRIPTION CAREFULLY

Work Location:

In-Person in Dubai Media City (Near Dubai Internet City Metro Station)

In-Person in Dubai Media City (Near Dubai Internet City Metro Station)

Operations Coordinator - Registration-In-Charge at the Registrations Department

You will play a crucial role in managing the registration process including billing and invoicing procedures for our programmes. You will serve as the primary point of contact for all registered participants, ensuring a seamless experience from registration through to programme completion.
We are looking for a detail-oriented individual with a strong background in customer service and preferably finance or accounting.

• Act as the main contact point for all registered participants, addressing inquiries and concerns promptly and professionally.
• Manage the registration process from start to finish, ensuring accuracy and completeness of all participant information.
• Update and maintain the ERP system with accurate participant data and financial information.
• Generate invoices and process payments accurately and in a timely manner.
• Monitor and track participant payments and outstanding balances.
• Collaborate with internal teams to resolve any registration or billing discrepancies.
• Prepare regular reports on registration and financial status for management review.

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred.
• Proven experience in a customer service role, with a strong focus on professionalism and customer satisfaction.
• Previous experience with ERP systems and proficiency in data entry and management.
• Strong analytical skills and attention to detail, with the ability to reconcile accounts and resolve discrepancies effectively.
• Excellent communication skills in English, both written and verbal, with the ability to communicate complex information clearly and concisely.
• Ability to prioritize tasks and manage time efficiently in a deadline-driven environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with financial software or databases is a plus.