Administration Assistant, Airport Operations

Job Purpose

dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check‑in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

As the Administration Assistant you will provide general administrative services and/or secretarial support. This role is typically focussed on the completion of tasks and work routines which are semi‑related. Interaction with contacts within other departments is routine and usually uncomplicated. The use of a computer is at a basic level and somewhat frequent.

• Organise appointments as required and prepare necessary documents, keeping designated employees advised of their daily schedule and ensuring availability of facilities, meeting rooms, etc. Where required, handle all aspects of internal customer service to ensure a professional, accurate and informative service.
• Receive cash, prepare daily reports on the same and highlight discrepancies where the case. Support supervisory staff in billing and account reconciliation where required. Prepare and submit applications, government forms, permit requests, etc. for employees.
• Prepare documents, passes, licenses and forms for submission to HR, Staff Travel, and other internal departments for staff as required.
• Complete timekeeping activities such as input of sick, absence, leave, overtime to ensure accurate records are maintained. Assist in compiling routine management reports. Recommend improvements to process/procedure to seniors.
• Maintain department records for timekeeping and highlight attendance trends or issues to management.
• Compose and dispatch routine letters, memos and other correspondence for the department. Sort, consolidate and distribute incoming mail items and other documents in an organised and timely manner.
• Prepare documents for distribution to internal and external departments as per department requirements. This includes photocopying, collating, scanning, faxing, laminating, binding, etc. Wherever required by role, update information systems and prepare routine reports.
• Maintain an efficient filing system for the department and ensure logs or standard reports are as per requirements. Ensure information is accurate and up to date.
• Ensure hardware assets are in working order (photocopier, telephones, fax).
• Order and maintain office stationery supplies, with logs of daily activity.

• 10 years of schooling or equivalent and 1+ year of experience in Administration.
• Experience in an administrative or office environment.
• Computer literate with working knowledge of Word, Excel, etc.

• Recommended International
  
  Qualifications:
  
  MCIPS, CIPS, CPP, CSMP, CPSM, IPSCMI qualifications (CIPP, CPPP, CISCP, CICCM, CIPN, CITLP, CISM, CMPO).
• Master’s degree or bachelor’s degree in Procurement, Finance, Engineering, MBA equivalent to CIPS or MCIPS.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people.

We want potential stars to help us deliver on the promises our customers make.

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website