Receptionist and Parent Liaison Officer - Regent International School

Receptionist and Parent Liaison Officer – Regent International School

Fortes Education is inviting applications for the position of Receptionist and Parent Liaison Officer at Regent International School.

Regent International School is a premier all-through school with over 35 years of history. The school offers the National Curriculum of England, GCSE/IGCSE, ‘A’ Levels, and a suite of signature programmes in Environmental and Sustainability Studies, STEAM, AI, and AR/VR. Regent is committed to Positive Education, fostering character, resilience, and innovation in every student.

The successful candidate will serve as the first point of contact for parents and visitors, provide administrative support, and maintain open communication lines to ensure a smooth school experience for families.

• Answer, screen, and forward incoming phone calls while providing basic information when needed.
• Provide efficient office support services to improve school operations.
• Liaise, communicate, and nurture enrolled family relationships in line with the school engagement lifecycle.
• Maintain open lines of communication with existing parents, handling concerns, complaints, and feedback effectively and in a timely manner.
• Coordinate parent and community events to engage parents in school activities and celebrations.
• Assist in the induction process via welcome packs and regular touch‑base calls.
• Act as the first point of contact for all parental complaints, monitoring, following up, and escalating concerns as required.
• Attend weekly FOSS/FRISS meetings to identify and address queries and concerns.
• Monitor and screen all complaints, answering enquiries, processing requests, and logging walk‑in information onto the CRM.
• Welcoming and engaging with prospective parents and visitors, addressing their needs with a smile (e.g., processing early pick‑up, late pickup, food drop‑off, item drop‑off).
• Filter, re‑direct incoming queries to the appropriate staff members, communicating on all matters related to placement, curriculum, fees, scholarships, and health & safety.
• Physically usher new families through the admissions and induction process.
• Support GLO on new student KHDA registration and procure required documentation.
• Assist the admissions team with back‑end data entry into CRM/SIMS/VLE and digital forms.
• Maintain student attendance, evacuation, absence, lateness, early pick‑up registers, and conduct call, email, and survey campaigns with existing families.
• Undertake regular surveys of new parent views, and collaborate with the marketing team on strategies for prospective parents.
• Alert the Head of Phase/Principal about potential family withdrawals.
• Support FCO Marketing by updating the Dubai Schools Market Study via relevant digital forms.
• Conduct family exit interviews via initial meeting/phone call with a parent.
• Maintain security by monitoring the logbook and issuing visitor badges.
• Update appointment calendars and schedule meetings/appointments.

• Bachelor’s degree in any discipline.
• Strong written and oral communication skills.
• Bi‑lingual candidates who speak Russian or another additional language are an advantage.
• Excellent customer‑service, negotiation skills, and a flair for numbers.
• Functional computer skills, including CRM and general productivity software.

If you have the passion, energy, and commitment to drive accelerated outcomes for young people, please complete our online application at  Fortes Education is committed to safeguarding children and young people, and all post‑holders in regulated activity are required to submit an International Child Protection Certificate and a resident country police check.

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Internship
• Job function:
  Administrative
• Industries:
  Primary and Secondary Education