Customer Service Representative; CSR Accounting

Customer Service Representative (CSR) with Accounting About the job

Responsibilities:

• Handle customer inquiries and complaints via phone, email, or in-person.
• Provide accurate information about products and services.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain and update customer accounts.
• Ensure accuracy and confidentiality of customer information.
• Prepare and send invoices to customers.
• Process payments and manage billing issues.
• Reconcile accounts and ensure timely payment collection.
• Assist in preparing financial reports, budgets, and forecasts.
• Support the accounting team with month-end and year-end closing processes.
• Accurately enter and update financial data in the company's accounting system.
• Maintain organized records of financial transactions.
• Resolve customer issues related to billing, payments, and account discrepancies.
• Collaborate with other departments to ensure smooth operations.
• Work closely with the accounting and finance teams.
• Participate in team meetings and contribute to process improvements.
• Advanced skills in MS Office Suite, especially Excel.
• Excellent verbal and written communication skills.
• Ability to interact professionally with customers and team members.
• Strong attention to detail and accuracy in financial data management.
• Ability to handle and resolve customer issues effectively.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Previous experience in customer service and accounting roles is preferred.
• Proficiency in accounting software (e.g., Quick Books, SAP).

Skills:

• Strong interpersonal skills to interact with customers and team members.
• Excellent organizational and time management skills.
• Ability to analyze financial data and generate reports.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• A customer-centric approach to service delivery.