Customer Service Advisor Languages - NI

Customer Service Advisor with Languages - NI

Job Title:

Customer Service Advisor with Languages - NI Reporting to:
Office Manager

Location:

Dromore, Co. Tyrone

Hours:

40hrs per week, Monday - Friday.

Euro Auctions conducts unreserved auctions of industrial plant, construction equipment and agricultural machinery on a global basis with sites in the UK, Europe, UAE, Australia, US and Canada. We are the market leader in Europe, holding more sales and selling more lots per sale than any other auction house.

The Job:

This is an exciting opportunity for a highly motivated customer centric individual interested in making a newly created position their own. This position will be at the forefront of identifying new customer’s and engaging and developing a relationship with new customers and acting as an intermediary to resolve any first-time buying issues they may have.

As a Customer Service Advisor, you will deliver exceptional service by handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. With a focus on quality and proactive support, you’ll help maintain our high service standards and contribute to a positive customer experience.

Key Activities:

• Providing a high level of customer service to both new and existing customers.
• Troubleshooting and guiding first time customers through the deposit and bidder number allocation process.
• Analysing data and reports to establish new customer trends.
• Assisting with Auction Support when needed.
• Maintaining a positive working relationship with other departments.
• 30 days annual leave + additional days for long service.
• Christmas Shutdown.
• Exposure to global markets.

The Requirements

• Second Language either Spanish or French.
• A minimum of 2 years working in customer relations.
• Ability to work flexibly and non-standard hours when required to meet the global needs of the business.
• Good problem-solving skills.
• Ability to manage own workload.
• Proficiency in Outlook, Word and Excel.
• Ability to collate and present data in reports.
• This role may suit someone with a marketing/customer service background.

Euro Auctions are an Equal Opportunities Employer.

Euro Auctions thank all applicants in advance, however, only those shortlisted will be contacted.