Customer Service Supervisor

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Associa is looking for a Customer Service Supervisor to join our team in Draper, UT. A Customer Service Supervisor oversees customer service agents who interact with customers in person, by phone, or virtually. This role ensures staff follow company policies, provide high-quality service, and receive feedback or training when performance gaps arise. The supervisor may also coordinate additional training for employees, administered either by the supervisor or another trainer.

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

• Develops, tracks, and reports key performance measurements for the unit.
• Develops and implements processes and procedures to improve operational efficiency.
• Oversees cross-functional work areas targeted to resolve issues raised by customers.
• Manages customer service operations, serving as the first point of contact for customers.
• Other duties as assigned.

• Minimum 2-5 years of office management or supervisory experience.
• Strong leadership, organizational, and communication skills.
• Proficiency in office software, databases, and HOA management systems.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Professional demeanor with strong customer service skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.