Digital Customer Success Content Manager

We are seeking a highly creative, execution-oriented Digital Customer Success Content Manager to lead the creation and scaling of customer-facing content within our B2B SaaS organization. This role sits within the Digital Customer Success function and is responsible for developing, repurposing, and optimizing content that drives product adoption, feature awareness, value realization, and customer education.
* Partner with subject matter experts (SMEs) in Customer Success, Product, Marketing, and other functions to identify content needs
* Conduct audits of existing materials (knowledge base articles, webinars, presentations, enablement assets, product documentation, etc.) to:  + Identify reusable source material  + Surface gaps requiring net-new content  + Recommend format conversions to maximize impact
* Develop structured content plans aligned to adoption goals, feature launches, and customer journey milestones.
* Webinars (live and on-demand)
* Short-form product videos
* Feature spotlight videos
* In-app guidance content
* Enablement decks
* Customer education materials
- Demonstrated ability to create content across multiple formats (video, webinar, written, slide-based, etc.)
* Competitive compensation
* Comprehensive benefits
* Career success on your terms
* Flexible work environment
* Annual wellness and community outreach days
* Always on recognition for your contributions
* Global collaboration and networking opportunities

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
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