Account Manager - Labor Unions

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Tru Hearing is a rewarding, fun and friendly, mission-based organization that makes a real difference towards improving people’s lives. It’s not just HR saying this: employees have spoken and have voted Tru Hearing as one of Utah’s Top Workplaces. Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

Tru Hearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

Tru Hearing is part of the WS Audiology Group (WSA), a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. The WSA portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

Focused on EST & CST based candidates

This role exists to onboard, grow, manage, and renew client contracts within assigned book of business according to specialized function areas.

• Support all aspects of assigned accounts as needed. This may include (not exhaustive) developing presentations for clients, managing projects within internal and external teams, and support of client and member meetings.
• Develop and implement member awareness plans into the assigned book of business.
• Coordination and implementation of project-based client member meetings, conferences, and other external facing events.
• Gain a deep understanding of Tru Hearing’s business model and solutions in order to best meet the needs of our clients and identify areas for growth and expansion.
• Actively pursue opportunities to implement new marketing or member communication campaigns within accounts.
• Rigorously document client-facing activities, communications, and other information in Salesforce.
• Collaborate with Sales on new contracting opportunities that are developed through your account management efforts.
• Serve as the primary relationship owner for labor union clients, building strong partnerships with union leadership, trustees, and member advocates. Represent Tru Hearing at union-specific events such as benefit fairs, committee meetings, steward trainings, and national or regional conferences.
• Navigate the unique governance, decision-making structures, and communication channels specific to labor unions to support client needs and program success.
• Tailor member engagement strategies to union populations, adjusting for membership demographics, communication preferences, and organizational culture.
• Identify union-specific opportunities for program optimization that support long-term stability, leadership goals, and membership value.
• Advise internal teams on labor-related nuances and requirements to ensure accurate delivery of contracted services.
• Serve as the subject-matter resource on labor union clients for cross-functional partners (Sales, Operations, Implementation, Marketing).
• Travel regularly to attend union events, maintain relationships, and support program visibility with membership and leadership.

In addition to exhibiting the Tru Hearing Values of Delight, Align, Enjoy, Improve and Be Tru, this role requires the following competencies:

• Sales Execution - Applies sales skills and resources in common situations that present limited difficulties, working with a moderate level of guidance.
• Customer Focus - Develops customer relationships over time, provides services and offerings in the right moment.
• Facilitation - Manages group dynamics and encourages participation…