Provider Contract Specialist

Tru Hearing is a rewarding, fun and friendly, mission-based organization that makes a real difference towards improving people’s lives. Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

Tru Hearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

Tru Hearing is part of the WS Audiology Group (WSA), a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. The WSA portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

The purpose of this role is to expand and manage a national Medicaid network of healthcare providers by proactively building relationships with potential partners, negotiating and securing contracts to support overall business growth and retention goals, and ensuring the agreements comply with industry regulations.

Business Development

• Drive demand for Tru Hearing within assigned territory by proactively reaching out to Medicaid and Medicare network providers by phone and video conference to build relationships, communicate the value proposition of partnering with Tru Hearing, address barriers or concerns, and secure the partnership.
• Achieve sales quota on a monthly, quarterly, and annual basis.
• Analyze coverage across the company’s hearing care provider network, design plans and creative solutions to close geographic or strategic gaps in coverage.

Contract Management & Provider Education

• Negotiate contracted rates and terms with hospitals, universities and hearing health providers.
• Ensure contracts align with Medicaid reimbursement structures and state-specific guidelines
• Develop and execute single-case agreements for out-of-network or specialized services
• Maintain a deep clinical knowledge of hearing aid products as needed to provide the necessary education to providers. This includes but is not limited to Oticon, Phonak, Resound, Signia, Starkey and Widex; including software and hardware benefit advantages

Strategic Collaboration

• Partner with the Sales and Account Management team to support Medicaid expansion and retention goals of the Health Plans.
• Maintain alignment with Network Management, Legal, Sales and Account Management, and Operations teams through collaboration meetings.
• Work effectively with territory counterparts to execute plans, prospect, develop and grow the business.

In addition to exhibiting the Tru Hearing Values of Going Beyond Together
, Pioneering for Better Solutions
, and Passion for Impact
, this role requires the following:

• Customer Focus - Develops customer relationships over time, provides services and offerings in the right moment.
• Sales Execution - Applies sales skills and resources in common situations that present limited difficulties, working with a moderate level of guidance.
• Influence and Persuasion - Leverages credibility, logic, and emotion to influence or persuade.
• Strategic Thinking - Interprets broad and complex issues, understands or can evaluate causes/effects, benefits/risk, inputs/outputs.
• Resilience - Maintains energy in the face of occasional strenuous work demands.
• Accountability - Operates autonomously in most situations, communicates limits and needs.
• Productivity – Performs at a level that has high impact to the organization.
• Quality – Sets and exemplifies quality standards for area of responsibility.

Required:

• Bachelor's degree in related field and three (3+) years of experience in healthcare provider contracting.
  • A…