Licensed Insurance Property & Casualty Customer Service Representative

Licensed Insurance Property & Casualty Customer Service Representative

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Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent at Tesla Insurance Services, you will handle a high volume of incoming calls from existing and prospective customers, delivering exceptional service while navigating multiple systems and adhering to compliance standards.

• Answer approximately 40 inbound calls per day in a professional and timely manner
• Support a wide range of customer needs, including general policy support, billing inquiries, new business quoting and onboarding, underwriting clarification, and vehicle and garaging updates
• Navigate between multiple systems and tools to assist callers
• Respond to AI‑transferred calls with particular attention to compliance and call documentation
• Provide empathetic, knowledgeable service that builds trust and reinforces Tesla's brand values
• Collaborate with peers and supervisors in a high‑volume, team‑oriented environment
• Participate in coaching, quality reviews, and process improvement initiatives

• Ability to work 8‑hour shifts with one unpaid lunch break and two paid 15‑minute breaks
• Active Property & Casualty or Personal Lines license (required at hire)
• 1+ years of experience in customer service experience, call center, or insurance strongly preferred
• Strong verbal communication, active listening skills and proficiency in navigating multiple systems
• High attention to detail, especially in compliance‑driven conversations
• Ability to problem‑solve, prioritize tasks in a dynamic environment, receive real‑time feedback and adapting quickly to change
• Weekend and evening shifts are not currently required, but there are voluntary overtime opportunities

• Medical plans > plan options with $0 payroll deduction
• Family‑building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High‑Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short‑term and long‑term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back‑up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Entry level

Full‑time

Other

Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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