Sales Coordinator

Position Overview

This position is responsible for supporting the sales department, while ensuring customer satisfaction, creating awareness of our business, products, and services. The role focuses on supporting sales in customer satisfaction, quoting projects, securing work, processing contracts, inputting orders, and managing projects and accounts on an ongoing basis.

• Responsible for own personal safety and maintaining the highest standard of safety and quality in all aspects of the job.
• Meet with assigned customers, quote, build relationships, create value, and act as a liaison between the customer and our operations.
• Develop and/or enhance industry and product knowledge within all lines of business.
• Participate in regular department‑wide meetings to discuss issues and resolve problems; provide support to all LOB sales efforts, ensuring edits and quotes are completed while working toward the common goal of servicing the customer’s needs.
• Maintain customer accounts, including bids, bid bonds, performance bonds, project set‑up, analyze bid results based on performance and trends, and deliver bids in person or electronically while adhering to bid date submissions.
• Support sales team by producing all necessary reports to analyze productivity and performance of the sales team.
• Act as a coordinator when needed between the sales effort and its relationship with technical services, manufacturing and transportation departments working toward the common goal of servicing the customer’s needs.
• Manage customer service issues, including pricing edits, credits, etc., and assure satisfactory resolution to any customer concern.
• Work with accounts receivable department to research discrepancies on accounts and resolve customer issues.
• Maintain and manage customer intel.
• Pull, manipulate and analyze applicable reports.
• Collaborate with other managers and employees to implement continuous improvement initiatives, technology changes and other initiatives.
• Produce quotes as directed.
• Maintain or update product information in point‑of‑sale system, Q2C, Salesforce.
• Conduct customer quality assurance calls.
• Assist customers with resolution to invoicing and billing discrepancies.
• Review customer concerns and/or feedback, provide action plan to resolve problems.
• Promote innovation and a continuous improvement culture by supporting and driving efforts across the organization.
• Possess a working knowledge of all software (Salesforce, Quote to Cash, Viewpoint, Command, etc.) used by the various areas of responsibility and be able to produce measurable data using the reports generated by the software systems.
• Conduct job site visits.
• Other duties as assigned.

• At least 2 years of related experience in customer service and sales preferred.
• High school Diploma or GED equivalent.
• Must submit to a drug screen and a criminal background check.
• Excellent computer skills and proficiency in Word, Excel, Outlook, etc.
• Ability to do basic math.
• Ability to work independently with attention to detail.
• Ability to follow direction and work effectively in a team environment.
• Ability to respond to stressful situations and customers in a professional manner.
• Ability to effectively prioritize assignments to meet long‑term and short‑term deadlines.
• Excellent organizational skills.
• Ability to write reports, document findings and procedures, and to effectively present information and respond to questions from managers, customers, and the public.

• Must pass pre‑employment physical, drug screen and criminal background check.
• Residency within assigned territory is a requirement.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work in a team environment and assist co‑workers or supervisors with other duties as required.
• Display a professional and courteous attitude to co‑workers, supervisors and the general public at all times.
• Must be willing to travel and work away from home when required.
• Must be willing to work nights and weekends when necessary.
• Must have the ability to work without close supervision.

• Strong…