Senior Customer Experience Program Manager

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another.

Let's give businesses more time for what matters.

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster.

Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA and Draper, UT, and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL.

This position is based in Draper, UT or San Jose, CA, hybrid 3x per week.

Make your impact within a rapidly growing Fintech Company

The Strategic Program Management office (SPMO) is responsible for project managing work that is part of the Customer Experience Operations (CXO) division's strategic roadmap. We partner with all CXO team members up through to our highest level leaders (known as LT) to execute transformative work and lead our governance process. As a member of SPMO, you execute on operational initiatives/projects with excellence, develop trusted partnerships with our stakeholders, and drive strategic thinking across CXO.

This is done to support the evolution and transformation of our Customer Experience organization.

Specific

Responsibilities include:

* Gain a deep understanding of CXO priorities and execute on projects that deliver value against CXO objectives

* Plan, Coordinate, Lead and Govern complex must deliver projects and deliverables that align to department goals and/or CXO organizational strategy.

* Document and track program and project results against defined milestones. Measure and report on key project indicators. Quantify the value of program execution

* Provide strategic insights, analytics, and assessment for projects and ad-hoc requests in support of our transformation initiatives

* Provide execution support for strategic planning and governance processes, meetings, communications, and presentations, including preparation of communications to all stakeholder audiences including executive leadership

* Identify and mitigate project risk in partnership with project teams. Escalate blockers to stakeholders and accountable leaders up through and potentially including the CXO VP

* Be a change advocate through the creation and execution of change management and communication plans for important CXO deliverables

* Proactively assist business partners in facilitating process design and improvement activities

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