Senior Customer Experience Program Manager

Senior Customer Experience Program Manager

Join to apply for the Senior Customer Experience Program Manager role at BILL.

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. We’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision‑driven team ready to tackle challenges and build cutting‑edge solutions. We value purpose, drive, and curiosity—and thrive in a fast‑paced, ever‑changing environment. Whether in one of our offices in San Jose, CA or Draper, UT, or working remotely, BILL employees collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high‑performing teams and seeks to hire the best talent for every role. We’re committed to fostering inclusion and diversity. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Position:
Senior Customer Experience Program Manager –

Location:

Draper, UT or San Jose, CA, hybrid 3x per week.

• Gain a deep understanding of CXO priorities and execute on projects that deliver value against CXO objectives.
• Plan, coordinate, lead and govern complex projects and deliverables that align to department goals or CXO strategy.
• Document and track program and project results against defined milestones, measure and report on key project indicators, and quantify the value of program execution.
• Provide strategic insights, analytics, and assessment for projects and ad‑hoc requests in support of our transformation initiatives.
• Provide execution support for strategic planning and governance processes, meetings, communications, and presentations, including preparation for executive leadership audiences.
• Identify and mitigate project risk in partnership with project teams, escalating blockers to stakeholders and leaders up through or including the CXO VP.
• Champion change through creation and execution of change management and communication plans for important CXO deliverables.
• Proactively assist business partners in facilitating process design and improvement activities.
• Deliver assigned work with minimal oversight, managing across levels to solve evolving priorities, ambiguity, and milestones.

• Minimum 5 years of related experience.
• Demonstrated strong leadership skills, exceptional communication, and relationship building for coordinating and developing positive working relationships.
• փոխանց:
  Led, managed, and played an active role in project execution, governance, and delivery, including independently creating, implementing and executing organizational processes.
• Managed and facilitated meetings with a variety of stakeholders and demonstrated the ability to influence or drive consensus among cross‑functional teams.
• Provided insight, analytics, and assessment to support planning تز or delivery of projects aligned to the strategic vision or roadmap.
• Monitored customer service industry trends and environment, analyzed service and operational opportunities, leveraged KPIs, business trends and product developments to improve the customer experience or overall business.
• Prepared presentation materials for key governance meetings, including executive and senior leadership meetings, to support development, status, and creation of short‑ and long‑term strategies, projects, and key deliverables.
• Ability to manage multiple projects and priorities simultaneously.

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP).
amplified: HSA & FSA accounts.
• Life insurance, long & short‑term disability coverage.
• Employee Assistance Program (EAP).
• 11+ observed holidays and wellness days and flexible time off.
• Employee Stock Purchase Program with employee discounts.
• Wellness & fitness initiatives.
• Employee recognition and referral programs.
• Additional benefits include flexible work options, training & development, and more.

Visa Sponsorship:
This position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

BILL is an Equal Opportunity Employer. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interv

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