Operations Specialist

Overview

Schedule:

Mon - Friday, 8:00 am - 4:00 pm

The Company: DIME® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages. As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”. With a slogan of “Love the DIME Difference”, DIME’s mission is simple: to create luxurious skincare and beauty products that are clean, effective, and approachable.

The Operations Specialist is responsible for supporting our direct-to-consumer (DTC), business-to-business (B2B), and Inventory Control workflows across daily, weekly, and monthly operational cycles. This role plays a critical part in ensuring accurate order processing, inventory integrity, and seamless wholesale fulfillment through hands-on execution, cross-functional coordination, and data-driven performance tracking.

• Operational Execution & Performance Management:
  Communicate daily unit output and throughput-per-hour (TPH) targets to the B2B team at the start of each shift;
  Monitor hourly production performance and progress toward daily goals, adjusting priorities as needed;
  Pull and analyze team performance metrics twice daily, tracking unit output against logged labor hours to calculate TPH and report on goal attainment;
  Produce and distribute B2B performance and productivity reports
• Outbound Order & Shipment Processing:
  Manage outbound wholesale purchase order (PO) staging, including paperwork verification and post-pickup processing;
  Prepare, verify, and distribute shipping documentation, including packing lists and bills of lading (BOLs);
  Submit outbound PO documentation to retailers and carriers;
  Upload shipment tracking and transmit transactions through Ulta EDI and/or Amazon Seller Central;
  Perform ship-off system inventory adjustments to ensure accurate stock records;
  Maintain complete and organized PO documentation (BOLs, packing lists, pallet photos) through filing and system linking
• Wholesale & Channel Operations:
  Process wholesale channel POs from receipt through shipment;
  Prioritize POs based on ship dates, launch timelines, and service-level requirements;
  Manage and maintain the master wholesale shipment tracker, capturing new POs, SKU additions, revisions, and status updates;
  Verify PO inputs, revisions, and adjustments to support accurate end-of-month (EOM) reporting
• Inventory Control & Accuracy:
  Conduct storefront and active-zone inventory verifications to ensure staged stock accuracy;
  Investigate and process inventory discrepancies, damages, and system adjustments;
  Perform cycle counts and validate stock levels across locations;
  Support inventory integrity through lot code and expiration date verification where applicable
• Returns & Quality Management:
  Oversee multi-channel returns processing, including logging, receipt capture, and system updates;
  Perform quality checks on returned goods and verify lot and expiration details prior to disposition
• Systems, Troubleshooting & Continuous Improvement:
  Troubleshoot order processing errors, EDI issues, and PO import discrepancies across systems;
  Support cross-functional operational needs and provide coverage as required;
  Assist the Operations Lead with end-user process training and documentation

• Ability to problem-solve and troubleshoot warehouse equipment
• High attention to detail and organizational skills
• Ability to comprehend instructions, correspondence and other information
• Strong interpersonal skills

• High school diploma or equivalent
• 1-2 years experience in a warehouse environment
• Experience with warehouse operations software

• Consistently works in a warehouse environment
• Prolonged periods of sitting at a desk, working on a computer, or standing
• Prolonged periods of performing repetitive tasks
• Must be able to lift 50 pounds at times
• Regularly required to sit, stand, talk, hear, and use fingers to operate a computer and telephone