Client Service Representative II - Part Time

About the Role

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Copy/Print Production/Copy Center:
  • Responsible for prompt and accurate reproduction of all print requests.
  • Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre‑delivery quality control check.
  • Receives, logs, delivers and tracks all activity for reporting purposes.
  • Responds to customer requests.
  • Performs routine upkeep and basic maintenance of equipment.
  • Records and tracks customer inquiries and fulfillment of requests.
  • Performs daily convenience care functions as needed.
• Mail/Courier Services:
  • Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
  • Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc.).
  • Researches and routes unidentified and generic mail.
  • Receives, logs, delivers and tracks messenger items.
  • Responds to customer requests.
  • Performs routine upkeep of equipment.
  • Records and tracks customer inquiries and fulfillment of requests.
• Reception/Office Services:
  • Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
  • Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
  • May also be responsible for copy/binding/copier maintenance.

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

We are providing the anticipated hourly rate for this role: $17.57 to $23.37 hourly.

Canon U.S.A., Inc., is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to…