Client Service Representative II - Part Time

Job Details

Location:

US-UT-Draper

Company:
Canon U.S.A., Inc.

Requisition

Category:
Office Services

Position Type:
Part‑Time

Workstyle:
Full‑Time On Site

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Responsible for prompt and accurate reproduction of all print requests. Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre‑delivery quality control check. Receives, logs, delivers and tracks all activity for reporting purposes. Responds to customer requests. Performs routine upkeep and basic maintenance of equipment. Records and tracks customer inquiries and fulfillment of requests. Performs daily convenience care functions as needed.

Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail. Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment.

Records and tracks customer inquiries and fulfillment of requests.

Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer. Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings. May also be responsible for copy/binding/copy maintenance.

Please note:

this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

We are providing the anticipated hourly rate for this role: $17.57 to $23.37 hourly.

About our Company - Canon…