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Lead Customer Service Advisor
Job in
Dracut, Middlesex County, Massachusetts, 01826, USA
Listed on 2026-02-25
Listing for:
Pep Boys
Full Time
position Listed on 2026-02-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.;
Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques.;
Act as a key holder for the service center, responsible for opening and closing the store, and completing operational, cash-handling, and security procedures.;
Serve as the primary on-duty leader when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to policies.;
Partner with technicians and management to ensure efficient, customer-focused service operations and identify opportunities to drive sales and improve retention.
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