Emergency Financial Representative PT Evenings

Responsibilities

The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties, and assisting patients in understanding their health care insurance coverage by determining eligibility, benefits and utilization requirements. The Emergency Financial Representative is responsible for up-front POS collections and financially securing patients' accounts by setting up appropriate financial arrangements to avoid bad debt. When appropriate, the Emergency Financial Representative assists patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility.

The role focuses on individual performance in registration and financial counseling, key performance indicators, and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. The Emergency Financial Representative will continue to enhance their registration and the fundamental financial knowledge and skill set required and expected of this role, inclusive of the diverse financial programs offered at PIH Health.

The interaction with patients will occur only after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative will complete the comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary. Graceful, empathetic and respectful customer service shall be maintained at all times.

Non-Violent Crisis Intervention (NCI) Certification within 3 months of hire date is required.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services.

The organization is nationally recognized for excellence in patient care and patient experience, and CHIME has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.