Dispatcher, Government

Overview

JOB DESCRIPTION: DISPATCHER

Hourly Rate of Pay: $19.4890 to $24.1434; generous benefits package, including 14% agency contribution to retirement. (non-benefited position during training)

Under the direct supervision of the Corporal and Senior Animal Control Officers; receives requests for animal control services over the telephone; relays service requests to field officers by two-way and network radio. Assists with monitoring Field Officer activity and deployment; status of Field Officers in the field; process animal complaints and records requests and a variety of other clerical and record-keeping duties.

• Answers telephones, taking information regarding requests for animal control services from citizens and government agencies.
• Enter, update and retrieve service requests/impound records and/or information via computer.
• Operate various equipment such as telephone, two-way radio, computer and telecommunications equipment.
• Prioritize calls for service and relay service requests and information to Field and Senior Officers.
• Interprets level of service needed through information obtained from field officers or citizens and if required, relays pertinent information to the Field Division.
• Informs Field Division of field conditions/calls in progress.
• Informs Supervisor/Senior of any emergency situation.
• Processes service requests and keeps records updated.
• Performs animal license records verifications to locate owners of animals with identification.
• Prepares logs, reports and records as directed.
• Maintains files necessary for dispatch as assigned.
• Perform filing and record-keeping duties.
• Other duties as assigned.

• Must possess a high school diploma from an accredited high school or General Equivalency Degree (GED)/California High School Proficiency Exam Certificate (CHSPE).
• Ability to lift up to a minimum of 50 lbs.
• Successful completion of a physical examination, drug screening, and Live Scan background check.
• Ability to pass a specified written test with a minimum score of 70%.
• Applicants must have a working knowledge of typing keyboard.
• Demonstrates a competent work history and attendance record in good standing.

• Use Common Sense.
• React and think clearly in emergency situations working with speed and accuracy.
• Record oral information legibly and accurately.
• Speak with clear enunciation in a well-modulated voice.
• Show good judgment in processing all calls for proper response.
• Deal effectively with the public over the telephone.
• Establish and maintain effective working relationships with staff and fellow employees.
• Capability to meet attendance schedule with dependability and consistency.
• Capability to handle multiple work requests under pressure with frequent interruption.
• Capability to understand and follow oral and written instructions.
• Ability to work independently and as part of a team.
• Ability to operate standard radio/transmitting equipment, multi-line telephone systems, computer system, and other office equipment effectively.
• Skill in observing situations analytically and objectively and relaying details accurately and take effective action within established guidelines.
• Skill in reading and interpreting maps to determine locations and jurisdictional boundaries.
• Skill in multitasking, coordinating simultaneous mental, manual and visual activities.
• Knowledge or ability to learn standard public safety radio code system and broadcasting procedures.
• Knowledge of public service activity and methods of local government; knowledge of law enforcement terminology and procedures.
• Ability to learn alphanumeric and other coding protocol.
• Knowledge of general office practices and procedures, including business correspondence, filing, spelling and a good command of the English language.
• Knowledge of geography for SEAACA jurisdiction and surrounding areas.

On a continuous basis, sit at a desk for a long period of time in front of a computer screen; intermittent twisting to reach equipment or supplies. Position also requires prolonged sitting, standing, walking, reaching, turning, kneeling,…