Emergency Department Assistant Clinical Manager Off Shift

Major Responsibilities Clinical Excellence

• Collaborates with the Emergency Services Leadership Team to ensure departmental practices and outcomes are compliant with IDPH, DNV, EMSC, and other licensing/accrediting bodies and agencies.
• Participates in the continuous development and implementation of unit-based quality improvement initiatives in collaboration with the Emergency Department Nurse Manager and Clinical Nurse Specialist.
• Encourages and facilitates staff participation in Unit Based Shared Governance to foster optimal nursing clinical quality and performance improvement.
• Collaborates with the ED Nurse Manager, Medical Director, and ED Clinical Nurse Specialist to evaluate quality and appropriateness of care delivered.
• Contributes to the development and implementation of action plans, collects and analyzes data, and makes adjustments to achieve desired outcomes.
• Ensures all associates are compliant with established care delivery and practices.
• Promotes evidence-based practice utilizing clinical guidelines and procedures currently in the literature.
• Fosters and facilitates a climate conducive to educational experiences for associates and encourages staff to pursue formal education, certification, and professional development.
• Participates in the development and implementation of annual competency education with the Emergency Services Leadership Team.
• Provides formal and informal education to staff in conjunction with accrediting requirements based on staff needs to enhance nursing knowledge and practice advancement.
• Autonomously monitors individual performance of staff regarding quality initiatives and behaviors of excellence contributing to annual performance evaluations.
• Participates in interviewing, hiring, and competency assessment of staff with the ED Nurse Manager and ED Clinical Nurse Specialist.

• Serve as a role model in providing optimal patient experiences, demonstrating supportive communication styles and techniques based on individual patient and family needs, and utilizing positive behaviors/interventions in addressing patient and family concerns.
• Perform rounding on patients utilizing key words and questions to assess patients' perception of the hospital experience, provide leadership to clinical staff regarding patient engagement and loyalty, and monitor individual associate performance and effectiveness specific to patient engagement.
• Responsible for first line Service Recovery of patient, family and physician complaints, continued follow through in conjunction with ED Nurse Manager.
• Communicate unresolved issues to ED Nurse Manager, and other unit managers and leadership team members as appropriate.
• Review patient satisfaction scores and patient experience feedback to assist the ED Nurse Manager and CNS identify trends and develop action plans focused on building loyal patient relationships, and maintaining top decile ED Patient Satisfaction goals.
• Collaborate with Manager and Charge Nurses on processes to improve patient satisfaction.
• Actively rounds the physical ED environment to evaluate and support its readiness for providing positive patient experiences, engaging and delegating to staff accordingly to meet readiness.

• Provide direct supervision of associates and accept accountability for services provided on the unit.
• Provide feedback and coaching to associates to ensure optimal clinical and enterprise outcomes.
• Consistently round on associates as a role model for the Behaviors of Excellence, monitor morale, follow up on organizational initiatives, and improve associate retention.
• Follow established processes for addressing and resolving employee complaints and concerns.
• Involve staff in short and long term unit planning.
• Facilitate participation of staff in decision making and support staff involvement in shared governance at both the unit and organizational level.
• Conduct timely performance reviews of all staff.
• Incorporate peer review in annual performance evaluations for all associates.
• Participate in and develop associate orientation to the unit, in collaboration with the ED Clinical Nurse Specialist.
• Conduct routine check-ins with new hires to…