Technology Services Assistant, Part-Time

Overview

Do you love libraries and all they have to offer? Are you a person who loves technology and creativity and provides excellent customer service to patrons and staff alike? Are you enthusiastic about being a problem solver, collaborator, and part of a newly developed, forward-thinking Technology Services Department? If so, come join our award-winning, 5-star library!

The Technology Services Assistant is primarily responsible for helping patrons troubleshoot technology issues, creating and teaching technology and maker-related classes, and assisting patrons in one-on-one Book-an-Expert sessions. This role requires very strong customer service skills and the ability to multitask with frequent interruptions.

• Assist patrons with technology issues and questions, both in-person and over the phone, while staffing the Computer Help Desk
• Create and teach classes for patrons of all ages relating to technology and makerspace equipment
• Assist with the 3D-print request queue
• Help set up and take down technology equipment for classes, programs, and meetings
• Handle the occasional low-level internal technology help ticket
• Prioritize and multitask in a detailed environment
• Support equity, diversity, and inclusion (EDI) in the workplace

• High school diploma or equivalent combination of education and relevant experience
• Experience with internet usage, social media, software programs, operating systems, and electronic devices
• Experience in training and/or instruction preferred
• Experience using Microsoft Office Suite and Google Suite
• Experience using ILS software preferred

This is a year-round, part-time position with an hourly rate of $18.76 - $21.11, depending on qualifications and experience. Benefits include vacation, personal, and sick leave.

The typical schedule for the Technology Services Assistant will be Tuesdays, 5–9 p.m.;
Wednesdays, 9 a.m.

-1 p.m.;
Thursdays, 9 a.m.

-1 p.m.; three Fridays every four weeks, 9 a.m.

-1 p.m.; and one full weekend shift every four weeks.

Interested candidates should submit an application, cover letter, and resume to Kate Ouwenga, Technology Services Manager, atkouwenga by Friday, March 27, 2026. Application forms are available on our website at (Use the "Apply for this Job" box below)..

The Downers Grove Public Library is an equal opportunity employer. We are committed to creating and supporting an equitable, diverse, inclusive, and anti-racist workforce and sustaining an environment that is welcoming to all.

Downers Grove Public Library
1050 Curtiss Street
Downers Grove, IL 60515

Downers Grove Public Library, DuPage County