IT Support Associate
Listed on 2026-03-03
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
JMG Financial Group Ltd. is one of the largest independently owned fee-based wealth management firms in the Chicago area. JMG provides wealth management services to corporate executives and high net worth individuals. Investment News recently announced JMG as Best Places to Work for Financial Advisors for .
JMG is in search of a full-time IT Support Associate
. This individual serves as a primary technical resource for staff. This role provides hands‑on support for hardware, software, networking, mobile devices, telephony, user onboarding, and internal systems.
- Provide technical Support & Troubleshooting
- Act as the first point of contact for internal and external technical support requests
- Manage user accounts and permissions across network systems.
- Diagnose and resolve issues with PCs, laptops, printers, and peripheral hardware
- Provide support for Microsoft Windows, Microsoft Office, Microsoft Server, antivirus solutions, and other applications
- Monitor system alerts and event logs, reporting anomalies as needed
- Install, upgrade, relocate, repair, and modify IT equipment
- Maintain knowledge of operating systems and applications to provide effective support
- Provide mobile device support including configuration and migration
- Complete special projects as assigned
- Attend meetings and promptly respond to internal requests
- Ensure compliance with company and SEC guidelines
Any experience and basic knowledge with hardware, software & network administration is an advantage. The ideal candidate is highly skilled with troubleshooting, attentive to detail, excellent interpersonal and communication skills, and comfortable working both independently and as part of a collaborative team.
EducationEducation: Bachelor’s degree in IT or equivalent mix of related coursework and experience
CompensationCompensation: Non-Exempt position, eligible for overtime, bonuses and full benefits including health, dental, vision, life, long-term disability and 401(k).
ApplicationYour resume and cover letter referring to this posting are required to be considered.
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