Medical Assistant- IL- Family Medicine, Multispecialty Clinic

Medical Assistant – IL – Family Medicine, Multispecialty Clinic

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The Medical Assistant will help establish, maintain, and provide daily patient care and support to the Midwestern University Multispecialty Clinics – Family Medicine Clinic providers. This person works within a team to assist providers with preventive, health maintenance, and chronic care management. The Medical Assistant will provide exceptional customer service at all times, functioning in a supportive capacity for clinic staff and physicians.

This individual must have the flexibility to work scheduled clinic hours to ensure complete office coverage. This position reports to the Medical Director.

• Demonstrates excellent computer skills and becomes an “expert user” of the Electronic Medical Record (EMR) system
• Answers phones, checks fax and portal messages, and routes these messages to the appropriate team member
• Maintains records and performs filing duties within HIPAA guidelines
• Orders equipment, supplies, medications, vaccines, and other items as needed
• Assists with scanning documents and completing prior authorizations
• Opens and closes the 6th floor area, unlocks doors, straightens up work areas, and ensures examination and procedure rooms are prepared and stocked
• Schedules patient visits accurately by the provider and backfills any cancellations as appropriate
• Sanitizes exam rooms between patients

• Greet/escort patients to exam rooms and direct exiting patients
• Record changes in patients’ medical history and update vital signs
• Obtain test results (labs, X-rays, MRI, CT, hospital discharge records)
• Call patients regarding test results, as instructed by physicians
• Participate actively in pre‑clinic huddle and team meetings
• Provide patients with appropriate information regarding medical procedures
• Administer vaccinations, perform venipunctures, run in‑clinic urine dip, rapid influenza, strep, mono, COVID, and RSV tests
• Perform EKG, spirometry, and other procedures performed in the clinic

• Communicates professionally and works collegially with the members of the team while supporting the group effort and mission of the clinic
• Demonstrates a professional demeanor, has excellent written and spoken language skills, communicates effectively with the supervising providers, and compassionately with patients
• Must be self‑motivated, organized, logical, and efficient

To perform this job successfully, an individual must possess the ability to work in a constant state of alertness and a safe manner and must have regular, predictable in‑person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or GED.
• Must have 2–4 years of experience as a Medical Assistant or hold a Medical Assistant Certification.
• Must be able to take vitals, answer phones, interact with patients regarding their medical issues, schedule appointments, backfill cancellations, process insurance authorization, and support various providers’ requirements.
• Knowledgeable in HIPAA. Experience in wound care/dressings required.
• Ability to be organized, multitask, and have a basic understanding of prioritizing patient emergencies.
• Knowledge of business office practices, procedures, and equipment is required.

• General computer literacy; proficiency in Microsoft Office required.
• Proficiency with Epic EMR systems is highly desired.

• Intermediate:
  Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

• Intermediate:
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete…