Support Services Supervisor Hospital Laboratory; 2nd​/3rd shift

Responsibilities

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.
• Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.
• Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
• Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
• Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency, as needed, in areas of responsibility. Serves as the primary resource for staff. Promotes an environment of learning.
• Complies with the quality plan by implementing and monitoring quality indicators. Documents and implements corrective action as appropriate.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization s Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization s business.

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.
• Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.
• Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
• Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
• Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency, as needed, in areas of responsibility. Serves as the primary resource for staff. Promotes an environment of learning.
• Complies with the quality plan by implementing and monitoring quality indicators. Documents and implements corrective action as appropriate.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization s Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization s business.

• None

• High School diploma or equivalent

• Typically requires 3 years of experience in laboratory services and operations.

• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
• Ability to grow leaders through coaching, guidance, and development planning.
• Advanced knowledge of regulatory compliance,…