Neuromodulation Coordinator - Behavioral Health

Company: Skyway Behavioral Health

Title: Neuromodulation Coordinator

FLSA Status: Salary - Exempt

Location: Hybrid On‑Site/Remote

Approved by: Executive Leadership

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live.

Our treatments teach patients new skills that enable them to serve as their own behavioral therapists—thereby helping them to maintain recovery and generalize skills to their home environments.

At Skyway, we provide a fully immersive, intensive, whole‑person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading‑edge, specialized, evidence‑based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses—thereby empowering them to make lasting changes in their lives.

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.

The Neuromodulation (NM) Coordinator role reports to the site Medical Director and is responsible for providing exceptional customer service and coordinating care for patients as they receive treatment from our neuromodulation clinic. This includes being the primary point of contact for incoming and existing neuromodulation patients and assisting in their scheduling. The NM Coordinator has an unwavering dedication for professionalism, organization, and efficiency.

A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the patients.

• Responsible for being primary point of contact for new NM patients, coordinating new patient paperwork, and orienting patients and families to their treatment in the clinic.
• Tracking all new patient inquiries and ensuring evaluation and treatment process is followed for each patient while effectively communicating internally to coordinate patient care.
• Maintain schedule for all patient evaluations and ongoing treatments.
• Answer phone, email, and respond to messages in the electronic medical record (EMR) accordingly.
• Provides on‑site coverage of Concierge desk staffing as needed.
• Maintain accurate records regarding communication with patients in EMR.
• Attend departmental meeting every two weeks and meet with site medical director weekly.
• Assisting in developing systems that maximize administrative and clinic efficiency.
• Coordinates patient NM services scheduling and be the “go‑to” person for all patient communication and inquiries, directing patients to the appropriate Skyway personnel.
• Manages technician schedules related to NM treatments.
• Collaborates with providers and staff to orchestrate the flow of patients through the treatment process.
• Coordinates with technicians and medical providers to help ensure quality patient care.
• Responding to patient concerns by addressing directly or routing to the appropriate person in accordance with SBH policy and procedure.
• Supports the organization’s mission, vision, values, and strategic initiatives.
• Maintain completion of all competencies associated with role and in accordance with SBH policies…