Case Manager - Behavioral Health

Company: Skyway Behavioral Health

Job Title: Case Manager

FLSA Status: Exempt

Location: Downers Grove, IL

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live.

Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.

As Case Manager, you will report to the Director of Utilization Review. This position is an integral part of the treatment team and functions in coordinating orientations, treatment planning and discharge planning with patients. As Case Manager, you will be communicating with referral sources and other treatment centers to ensure that patients connect to services they need within the community. Key to your success will be relationship skills, creative problem solving and organization.

You will be looked to as a trusted team member and important bridge to help patients integrate smoothly into the community post‑treatment.

• Responsible for welcoming new patients into the program, assisting with completion of admission paperwork, new patient orientation and completing clinical update as needed.
• Responsible for providing discharge planning for patients as needed and coordinating care upon discharge, collaborating with partnering facilities and referral sources.
• Coordinating exit interviews and exit surveys.
• Responsible for coordination with outside providers within 24 hours of patient’s admission and ensure ROI is signed and send contact information to therapist.
• Attend team meetings in which patient cases are discussed.
• Establishes and maintains effective communications and working relationships physicians, providers, and all colleagues.
• Collaborates with the leadership team in creating and sustaining a culture of compassion and healing. Promotes the Skyway culture by demonstrating genuine concern and compassion for all staff such that they may do the same for one another and our communities, patients and customers.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and improves processes to ensure that established policies, goals, and objectives are achieved.

• 2 years or more of experience in a behavioral health setting
• Undergraduate college degree or relevant experience required;
  Master’s degree preferred
• Exceptional level of organization, reliability and independence
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• Ability to manage multiple priorities and respond with confidence and resolve during challenging or chaotic situations
• Excellent interpersonal skills

Someone who embodies Skyway values:

We embrace the whole person.

We commit to…