Executive Director of Operations - Ambulatory Infusion & Pharmacy Services

Overview

Full-Time, 40 hours per week. Monday - Friday;
Business hours - may vary when needed.

Location:

Based in Downers Grove, IL but will be traveling to our Chicagoland locations frequently.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The Executive Director of Operations is a senior leadership role, responsible for the operational, strategic, and financial performance of the organization’s Ambulatory Infusion Centers, Specialty Pharmacy, and Retail Pharmacy services. This key position will lead day-to-day operations, build and execute growth strategies, ensure high standards of quality and compliance, and foster strong collaboration with prescribing physicians, business partners, and executive leadership.

This position plays a critical role in scaling services, particularly for infusion services with a strong emphasis on IVIG expansion, as well as optimizing performance, and aligning clinical operations with the organization’s strategic.

• Provide executive oversight of all ambulatory infusion, specialty pharmacy, and retail pharmacy operations across the portfolio.
• Lead an organization of 130+ employees in 7 Chicago metro locations, and structure for continued growth.
• Ensure efficient, scalable, and patient-centered operations across multiple sites and service lines.
• Develop and implement standardized operating procedures, workflows, and performance metrics to drive consistency and operational excellence.
• Mentor operational leaders, managers, and interdisciplinary teams to achieve performance goals.

• Develop and execute a comprehensive growth strategy for infusion services, with a primary focus on IVIG program expansion.
• Identify opportunities to expand service offerings, improve patient access, increase capacity utilization, and enhance financial performance.
• Partner with executive leadership and private equity stakeholders to support strategic initiatives, acquisitions, and integration efforts.
• Use data, analytics, and market insights to guide decision-making and measure progress against growth objectives.

• Oversee quality of care across infusion and pharmacy operations, ensuring patient safety and clinical excellence.
• Ensure full compliance with all applicable federal, state, and local regulations, accreditation standards, and payer requirements (e.g., pharmacy, infusion, and healthcare regulatory bodies).
• Collaborate with compliance, legal, and clinical leadership to proactively identify and mitigate operational and regulatory risks.
• Support audits, inspections, and continuous improvement initiatives.

• Build strong, collaborative relationships with prescribing physicians across the multi-specialty practice to support alignment, growth, and high-quality patient outcomes.
• Serve as a key operational partner to clinical leaders, ensuring infusion and pharmacy services are integrated seamlessly into patient care pathways.
• Collaborate with external business partners, vendors, payers, and specialty distributors to optimize service delivery and financial performance.

• Collaborate with the finance team in budgeting, forecasting, and cost management for infusion and pharmacy services.
• Drive revenue growth, margin improvement, and operational efficiency in alignment with organizational expectations.
• Monitor KPIs, financial results, and operational dashboards; implement corrective actions as needed.

• Required: Bachelor’s degree or equivalent (8+ years) experience
• Required: 8-10+ years of progressive healthcare operations leadership experience
• Required: Demonstrated success leading…