Manager, Advanced Care

Overview

Manager, Advanced Care

Position Highlights:

• Full-Time
• Monday-Friday; 8am-5pm
• Location:
  
  Downers Grove, IL

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

• Duly’s Value-Based Care organization is dedicated to transforming healthcare delivery by emphasizing quality outcomes, patient-centered decision-making, and proactive care planning. Reporting to the Director, Post-Acute & Advanced Care, the Manager, Advanced Care is responsible for leading and operationalizing advanced care initiatives, with a primary focus on Shared Decision-Making (SDM), care goals planning, and end-of-life alignment across the organization.
• This role provides strategic and operational oversight for large, complex, cross-functional initiatives throughout the full project lifecycle. The Manager, Advanced Care will drive the overall direction, coordination, implementation, execution, and ongoing optimization of multiple concurrent initiatives, ensuring alignment with Value-Based Care strategies, clinical best practices, regulatory standards, and organizational goals. This position plays a critical role in partnering with physicians, specialty teams, care management, and external partners to normalize advanced care conversations, improve patient experience, and support thoughtful utilization management.

• Lead, develop, and manage complex, cross-functional initiatives that support the Shared Decision-Making (SDM) program, advanced care planning, and broader Post-Acute & Advanced Care priorities.
• Drive the successful delivery of multiple concurrent initiatives, ensuring alignment with Value-Based Care strategy, clinical best practices, and organizational goals.
• Establish project governance, controls, standards, timelines, and success criteria across initiatives.
• Own the day-to-day execution of assigned projects, ensuring progress from planning through implementation and optimization.
• Support the design and rollout of new workflows, pilots, and operational models that improve patient experience, provider support, and care alignment across the continuum.

• Communicate clear objectives, expectations, and progress with physicians, clinical leaders, executives, sponsors, and cross-functional partners.
• Serve as a key liaison between internal teams (Care Management, Specialty, Operations, Analytics) and external partners (e.g., hospice, home health, clinical liaisons).
• Develop and maintain comprehensive project documentation, including charters, scopes, milestones, deliverables, and implementation plans.
• Provide regular project status reporting, including timelines, risks, dependencies, and mitigation strategies.
• Support physician engagement and adoption by partnering on communication strategies, education plans, and feedback loops.

• Identify, manage, and resolve project risks, issues, and interdependencies to ensure timely and effective execution.
• Ensure initiatives are…