Business Specialist

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Position Summary
The Business Specialist plays a strategic role in developing and supporting key initiatives within the Akorn/Abercrombie & Kent MICE Department. This position works closely with the Director of Sales, A&K’s global DMC offices, and North America accounts with a focus on Tour Operators & MICE Companies.

• Akorn/A&K MICE Performance:
  Achieve and exceed targeted sales goals by proactively identifying potential clients, building strong relationships, and promoting the unique value proposition of Akorn and A&K MICE through new and existing relationships.
• Maintaining contact with existing accounts:
  Approach prospective and existing MICE agencies to expand the distribution network across North America.
• Reactivating One-and-Done Accounts:
  Identify past clients who have engaged in only one transaction with Abercrombie & Kent Travel Group and devise strategies to reactivate and nurture these accounts, turning them into long-term partners.
• Revenue Opportunities:
  Conduct market research and competitor analysis to identify new revenue streams and business opportunities. Collaborate with the marketing, C&I Team, and Crystal MICE teams to develop innovative offerings that resonate with the Akorn and A&K MICE department.
• Relationship Management:
  Cultivate strong, lasting relationships with existing agencies and brokers to enhance their loyalty to Abercrombie & Kent Travel Group's brands. Serve as a primary point of contact for inquiries, concerns, and support needs under the guidance of the Director of Sales.
• Sales Support:
  Provide exceptional sales support, including product training, promotional materials, and educational resources to agencies, ensuring they have the tools necessary to sell effectively within the MICE market.
• Territory Analysis:
  Regularly analyze market trends, travel industry developments, and customer preferences in the region to identify potential growth areas and inform strategic decision-making.
• Reporting and Forecasting:
  Maintain accurate and up-to-date records of sales activities, account details, and performance metrics. Prepare regular reports and forecasts for the Director of Sales.
• Collaborative Teamwork:
  Work closely with the A&K Director of Sales, Crystal MICE Sr. Director, marketing, product development, and other cross-functional teams to align strategies, share insights, and drive overall company objectives.

• Deep understanding of global business and travel industry practices
• Proven leadership, organizational, and team development capabilities
• Strong analytical thinking, commercial acumen, and strategic decision-making
• Exceptional communication skills (oral, written, and interpersonal)
• Advanced negotiation and problem-solving abilities
• Proficiency in Microsoft Office and core business software tools
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

• Bachelor’s degree in business, marketing, hospitality, or a related preferred.
• Minimum of 2 years of experience in the travel industry sales, preferably in the luxury travel segment.

• Proven track record of achieving and exceeding sales targets and building successful business relationships.
• Familiarity with the MICE and non-retail travel market, including knowledge of key players, agency networks, and industry dynamics.
• Excellent communication and presentation skills, both verbal and written, with fluency in English and Spanish (additional languages are a plus).
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to work independently, take initiative, and be self-motivated while also contributing to a collaborative team environment.
• Located near Aventura, FL, or Downers Grove, IL.

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.