Sales Desk​/Floor Manager

Desk / Floor Manager — Bill Dube Ford Toyota (Dover, NH)

Bill Dube Ford Toyota is growing, and we’re looking for a proven Desk / Floor Manager to elevate our team. If you thrive on coaching, structure crisp deals, and love helping customers move forward with confidence—let’s talk.

• Lead the Sales Floor: Set the pace, spot opportunities, remove roadblocks, and keep the team energized and accountable.

• Desk Every Deal with Precision: Structure deals, pencil payments, present options, and secure fast approvals while protecting gross and CSI.

• Close with Confidence: Step in at the right moment, overcome objections, and ensure a transparent, customer‑centric path to “Yes.”

• Coach & Develop: Daily one‑on‑ones, role‑play, and ride‑alongs to sharpen skills in needs analysis, digital retailing, follow‑up, and negotiation.

• Appraise & Price Right: Partner on accurate trade valuations and market‑correct pricing (e.g., vAuto/VIN tools) to keep inventory moving.

• F&I & Compliance Handoff: Seamless turnovers to Finance; maintain strict adherence to OEM, state, and dealership policies.

• Data‑Driven Management: Monitor KPIs (appointments, show rate, write‑ups, close %, PRU, VSC penetration, CSI), diagnose gaps, and execute action plans.

• Own the Showroom Rhythm: Daily save‑a‑deal, effective TOs, tight CRM usage, and clean deal jackets—every time.

• Automotive management experience required (Desk, Floor, GSM, or F&I leadership preferred).

• Elite closing & communication skills with a customer‑first mindset.

• Desking mastery: payment presentations, rate/term structures, lender programs, and digital retail workflows.

• Coaching DNA: you build people up, set clear standards, and hold teams accountable.

• Operational discipline: CRM proficiency (Vin Solutions or similar), strong documentation, and compliance rigor.

• Market savvy: trade appraisal fundamentals, inventory turns, and pricing strategy.

• Calm under pressure with excellent judgment and ethical decision‑making.

• Valid driver’s license with acceptable record; ability to work a retail schedule (incl. evenings/weekends).

• Stable, community‑trusted dealership with strong OEM partnerships.

• High‑traffic showroom and modern digital processes.

• Collaborative leadership, clear expectations, and real career growth.

• Competitive pay plan, benefits, and performance incentives.

Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.