Clinic​/Practice Assistant , Endocrinology

Overview

This is a per-diem opportunity to pick up shifts in our Dover office Monday–Friday, between 8:00 am–5:00 pm. Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting.

• Schedule all appointments leading up to the patient visit.
• During the patient visit, assist with check-in—greeting patients, answering questions, collecting co-payments, and assisting with pre-visit paperwork/forms.
• At check-out, complete forms and schedule follow-up appointments, tests, and/or procedures.
• Field all incoming telephone calls and route them appropriately.
• Process referral/diagnostic/lab orders and monitor patient flow and waiting room activity.
• Provide general support to practice leadership, clinicians, and peers as needed.

• High School Diploma or equivalent required.
• 2-4 years' experience in healthcare or customer service required.
• Demonstrated knowledge of medical terminology preferred.
• Strong computer skills.

Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.