Collections Enforcement Officer

Overview

Collection Enforcement Officer class series supports criminal justice agencies, victims, and clients by enforcing court‑ordered obligations. Duties include client interviews, reviewing automated and online systems, representing the State in court proceedings, maintaining case histories, and ensuring orderly case progression.

• Interview clients to obtain sensitive financial information and assess ability to pay.
• Update case records with asset identification, wage earnings, and financial obligations.
• Research and review case records, negotiate settlement offers, and prepare payment contracts, work programs, civil judgments, wage attachments, and other legal documents.
• Access national, state, and private sector databases to gather information for processing, establishment, and enforcement of judicial obligation orders.
• Retrieve and maintain data from multiple computer systems to interpret, adjust, and update for sharing information with criminal justice partners and public inquiries.
• Generate and answer telephone calls, emails, faxes, and letters related to the enforcement of collection of delinquent accounts for multiple court orders.
• Collect and resolve judicial debts, enforce collection law, and prioritize accounts by determining magnitude of liability, history of delinquency, and potential for other liabilities while managing an assigned case load.
• Record fiscal/financial transactions and monitor balances/reconciliations, reporting any discrepancies.
• Complete reconciliation of agency transactions/accounts and review accounts/orders to ensure compliance with required documentation, computations, codes, signatures, and rules/regulations.
• Participate in recommending systems and forms enhancements.

• Six months experience in document processing, including reviewing and evaluating records.
• Six months experience in interviewing.
• Six months experience in applying laws, rules, regulations, standards, policies, and procedures.
• Six months experience in record keeping.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.

A satisfactory criminal background check and direct deposit of paychecks are required as a condition of hire.

Full‑time employees are eligible for free parking. For a comprehensive benefit package, visit Delaware State Benefits.

Applications are evaluated based on education, training, and experience related to the job requirements. Complete information on employment history, educational background, and training is required. All correspondence will be sent by email; keep contact information current. All applicants may view correspondence in the State Jobs “My Applications” tab.

Accommodations are available for applicants with disabilities. For assistance, call (800) 232‑5470 or visit  Additional services available at (302) 739‑5458 or email . Delaware is an Equal Opportunity Employer.