Business Development Representative​/Service BDR - Dover Nissan

Service Department Business Development Representative / Customer Service Representative / Internet Representative

Hertrich Family of Automobile Dealerships - Full-Time Opportunity

Are you a motivated, customer-focused individual looking to grow with a reputable company?

Hertrich Family of Dealerships is seeking a Full-Time Service Department Business Development Representative to join our dedicated team. If you're someone who thrives in a fast-paced environment and enjoys making a difference in customers' lives, this position could be a great fit for you!

• Unlimited Career Growth - The Hertrich Family of Dealerships is a fast-growing company with exciting career advancement opportunities.
• Mission-Driven Company - We are committed to our community, supporting over 90 local organizations and charities.
• Dynamic, Entrepreneurial Culture - We pride ourselves on integrity, accountability, and striving for excellence in everything we do.

The Hertrich Family of Dealerships represents 24 dealerships
, 14 Collision Centers
, and 18 automotive brands across the Delmarva peninsula and beyond. For over three generations, we've been dedicated to providing exceptional service to our customers and giving back to our community.

• Competitive Pay
• Comprehensive Benefits including Medical, Dental, Vision and Life Insurance for you and your family
• Paid Time Off - Vacation, Holidays, and Sick Days
• 401(k) with Employer Match
• Employee Purchase Discounts

• Handle inbound and outbound calls to support the Service Department, including appointment confirmations, service reminders, and follow-ups.
• Use Dealership Customer Relationship Management (CRM) tools to capture and follow up on service leads.
• Maintain accurate records of customer interactions and follow up as needed.
• Generate daily, weekly, and monthly reports as requested by management.
• Provide a friendly, professional, and high-energy experience on all calls to ensure customer satisfaction.
• Additional duties as assigned.

• Highly motivated with a strong desire to succeed.
• Call-center experience or similar position highly preferred.
• Excellent communication skills and ability to build rapport with customers.
• Comfortable with computer systems and internet use
  .
• Energetic, enthusiastic, and able to maintain a positive attitude.
• Organized with a strong attention to detail.
• Able to work flexible hours
  , including evenings and weekends.
• A self-starter with a customer-first mentality.
• High School Diploma or GED required.

If you're looking for a rewarding career in the automotive industry with opportunities for growth and development, apply today! We value diversity and are an equal-opportunity employer. Hertrich is committed to maintaining a drug‑free workplace and providing an inclusive culture that fosters growth for all.