Specialized Sales II - Cloudify Voice

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

As a Specialized Sales II, for Voice, UCC and CCS, SaaS and CaaS services provide support for the full customer lifecycle including Business Development, Accretive Sales, Upsell, Cross-Selling, Life Cycle, Migration, Retention. This sales position will function as a Specialized Sales seller in pursuit of customer conversations through daily outbound contact methods and inbound leads. As a consultative seller, you will help customers transform their business from their current state platforms and in selecting their future state platforms that lead to the expansion and growth of the Voice, UCC and CCS, SaaS and CaaS products.

You must be prepared for a high-volume customer-experience focused work environment where knowledge, speed, accuracy, and follow-through are key contributors to delivering a successful customer experience in their transformation journey. You must either be skilled in or show an aptitude to learn and articulate Lumen’s capabilities in helping customers transform.

The desired result is closed sales of future state solutions and platforms that keep Lumen’s value relevant to our customers’ needs.

Key function is daily outreach through calls and other methods to our existing customers who do not have specialized services in place with Lumen. You will field inbound leads with the goal of establishing customer journey conversations and relationships with the appropriate customer personas in your assigned module or among your leads generated through campaigns with this purpose in mind.

WFH - any state

• Business Development:
  Leverage voice technology to grow the business, including strategic planning, cross-functional collaboration, and exploring untapped market segments.
• Migration:
  Lead transition of an organization’s existing voice communication systems to a new platform. Migrations include but are not limited to integration challenges, data security and compliance issues, network readiness and quality of service (QoS), adoption and training, business continuity and risk management, cost management, multisite site management and global operations. Successful voice migrations will employ strategies including thorough planning and assessment, phased migration approach, pilot programs and user training along with continuous clear communication with stakeholders.
• Accretive Sales:
  Contribute to revenue growth through incremental new revenue.
• Upsell:
  Drive clients to purchase more, move to a more expensive product or service, or add features or upgrades to original purchases with the goal of increasing the overall value. Work upselling will focus on value taking a customer-centric approach, maintaining effective Lumen and customer communication, building rapport and trust with customers, key in on the right timing, respecting customer decisions and providing clients training and support.
• Cross-Selling:
  Offer existing customers a related or complementary product in addition to what they have or were originally interested in or selling related or complementary items. Recommend additional products or services outside of the current portfolio of contracted products.
• Retention:
  Keep customers engaged and continue using contracted products or services.
• Lifecycle Management:
  Maintain and nurture customer relationships to foster loyalty and encourage repeat business.
• Quote to Order Voice:
  Manage the quote to order process of Voice solutions, ensuring accuracy and accountability.
• Be the resident expert on the Lumen services with Voice, UCC and CCS, SaaS and CaaS products. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies, and processes.
• Accountable for…