Client Executive - Cloudify Voice

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Client Executive is a senior specialized sales role responsible for supporting the full customer lifecycle for Voice, UCC, CCS, SaaS, and CaaS services, including business development, sales, upselling, cross‑selling, migration, and retention. This position leads strategy and account planning for key clients, provides thought leadership, and develops holistic solutions to meet customer needs. Responsibilities include leading transformation discussions, preparing tailored proposals, and collaborating closely with account teams and leadership.

The Client Executive has extensive experience with large enterprise accounts, strong knowledge of Lumen and client procurement processes, and excels at facilitating collaboration across client functions. They are skilled in strategic thinking, understand customer business drivers, and possess deep technical expertise in relevant products, regularly applying Solutions Selling methodology to manage relationships and identify opportunities.

• Business Development:
  Leverage voice technology to grow business, explore untapped market segments, and build collaborative relationships.
• Migration:
  Lead transitions of voice communication systems, addressing integration challenges, data security, network readiness, and user training.
• Accretive Sales:
  Contribute to revenue growth through incremental new sales.
• Upsell:
  Drive clients to purchase more or upgrade services, focusing on value and customer‑centric approaches.
• Cross‑Selling:
  Offer related or complementary products to existing customers.
• Retention:
  Keep customers engaged and renew agreements/contracts.
• Life Cycle:
  Maintain and nurture customer relationships, focusing on satisfaction, reducing churn, and providing escalation support.
• Quote to Order Voice:
  Manage the quote to order process, Salesforce accuracy, and sales forecasting.
• Sell transformational solutions to meet/exceed sales targets.
• Drive business development, solution creation, and end‑to‑end sales motion.
• Own the sales cycle from lead generation to closure.
• Identify, bid on, negotiate, and close new sales opportunities.
• Develop executive relationships and coordinate business reviews.
• Maintain expert knowledge on Voice, UCC, CCS, SaaS, and CaaS services.

• 10+ years of B2B sales experience in the technology sector.
• 10+ years of selling complex technology solutions in the Large Enterprise space.
• Demonstrated success in selling specialized solutions and meeting sales quotas.
• Consultative or solutions selling training and success in applying these techniques.
• Business acumen including company financial measurements and telecommunications industry knowledge.
• Ability to craft financial analyses to support customer decisions.
• Fluency in technical/operational options and industry trends.
• Ability to analyze competition, customer behavior, and industry trends.
• Excellent verbal and written communication skills.
• Strong interpersonal and persuasive communication skills.
• Initiative, creativity, and a self‑driven attitude.
• Adaptability, organization, and the ability to work independently.
• Tenacity, accountability, and the ability to manage multiple projects.
• Multiple technical sales certifications.
• Proficiency with Microsoft Office, , Microsoft Power
  
  BI, and AI systems like Microsoft Copilot.
  Preferred Qualifications
• Minimum 7 years in a senior account director role.
• Previous presentations at trade shows and industry events.
• Experience with Genesys and Cisco Contact Center ACD platforms.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based…