Member Specialist

4 days ago Be among the first 25 applicants

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $25.00/hr

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs, assisting members with purchasing decisions and locating merchandise.
• Provides member service by maintaining self‑checkout areas, resolving member issues and concerns, promoting Sam's Club products and services, providing guidance and support to members regarding self‑service technology, processing member purchases, and assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process‑improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity, implementing related action plans and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, and determining and recommending ways to address improvement opportunities.
• Promotes a culture of belonging and respect by embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected, and providing opportunities for all associates to thrive.
• Builds strong, trusting relationships, communicates with impact, energy, and positivity, and motivates and influences others.
• Strengthens the team by mentoring others, recognizing contributions, and celebrating accomplishments.
• Maintains the highest standards of integrity, ethics, and compliance, models Walmart values, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company.
• Acts self‑lessly, humbly, self‑aware, honestly, fairly, and transparently.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information and the appropriate trade‑offs for short‑ and long‑term priorities.
• Shows curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvement, embraces new technologies, and supports others through change.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and meets or exceeds the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning…