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General Management Program / Project Manager Operations Manager

SLA-Driven Call Center Operations Manager

Job in Dover, Kent County, Delaware, 19904, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-28
Job specializations:
  • Management
    General Management, Program / Project Manager, Operations Manager
Salary/Wage Range or Industry Benchmark: 111400 - 150000 USD Yearly USD 111400.00 150000.00 YEAR
Job Description & How to Apply Below
A leading consulting firm is seeking a Call Center Operations Manager to oversee day-to-day operations of a call center, ensuring compliance with federal privacy standards and effective service delivery. Responsibilities include managing call center staff, refining workflows, and maintaining service quality across all shifts. The ideal candidate has a bachelor's degree in a related field, along with significant experience in project management.

The compensation for this role ranges from $111,400 to $150,000.
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