Restoration Supervisor

Restoration Supervisor

SERVPRO of Dover/Middletown is hiring a Restoration Supervisor to coordinate, monitor, and perform work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

• Competitive compensation
• Commission
• Base pay for non‑commission work
• Health, dental, and vision insurance
• 401(k) and 401(k) matching
• Paid time off
• Training & development
• Opportunity for advancement

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage customer and client experience, tracking overall satisfaction with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document detailed job files to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with the restoration project manager and office staff on project progress and issues.

• Communicate and follow all OSHA guidelines for job safety.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train restoration technicians.

• Valid driver’s license.
• High school diploma/GED (preferred).
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification required.

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and work in tight spaces (crawl spaces, attics).
• Ability to repetitively push/pull/lift/carry objects.
• Ability to work with/around cleaning agents.

• Uncapped commission‑based pay.
• Base pay for non‑commission work.

Each SERVPRO® Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State, and Local laws.