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HelpDesk/Support Technical Support Systems Administrator IT Support

Service Desk Lead - Operations & Escalation Champion

Job in Dover, Kent County, Delaware, 19904, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, Systems Administrator, IT Support
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A prominent IT services company in Dover, DE is seeking a Service Desk Lead to provide operational leadership for the service desk. The role involves managing day-to-day service desk operations, leading shift teams, and ensuring quality service delivery while serving as the primary escalation point for issues. Applicants should have a Bachelor's degree in a relevant field and extensive experience in service desk operations, including supervision, ITIL principles, and strong technical skills.

Competitive compensation offered in the range of $84,900 - $154,500.
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